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Policies, Terms and Conditions:
Terms of Service

Welcome to the Montrese Chandler Collection, LLC (the Montrese Chandler).  Montrese Chandler provides its services to you subject to the following conditions:  Before you may use the site, you must be at least 18 years old, read and accept all of the terms and conditions in, and linked to, this Terms of Service "TOS") and to the Privacy Policy under Terms and Conditions.  We strongly recommend that, as you read this TOS, you also read the Private Policy section under Terms and Conditions on this site.  Use of any functionality of the site constitutes acceptance of the TOS.  If you do not agree to be bound by this TOS and the Privacy Policy, you may not use the site in any way.
Security and Privacy Policy  by  MCJC
Security and Privacy Policy

How We Protect Our Valued Customers

Your privacy is important to us therefore, we keep your personal information private and secure. When you make a purchase from the Site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

How To Recognize That You Are Protected on our Site

Our secure servers protect your information using advanced encryption techniques and firewall technology.  This is accomplished using an industry-standard Secure Socket Layer (SSL) encryption.   When you Log In and Check Out of montresechandleronline, a padlock icon will be displayed at the top of your browser.  Click on the padlock in order to view and learn more about the SSL digital certificate registration.  Further displayed at the top of the browser in the URL is the prefix "https://", rather than "http://".  This indicates a secure mode and ensuring that transmitted data will be encrypted and sensitive information will not be intercepted.

How We May Use Your Information

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Links to other sites

Our website  may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Privacy on Other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Site is not responsible for the actions of third parties.

"Spoofing" and "Phishing"

"Spoofing" and "Phishing" is a common Internet scam.  This occurs when you receive an email from what appears to be a legitimate source requesting your personal information.  Please note that Montrese Chandler will NEVER send you an email requesting you to verify credit information, or any other personal information.  If you ever receive an email that appearsto be from us requesting this kind of information, DO NOT respond and DO NOT click on any links appearing in the email.  PLEASE forward the email to us at [email protected] We will investigate all instances of possible Internet fraud. 

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes.  The notice will identify the categories of information obtained and shared and will include a list of the third parties and affiliates with which your information was shared, along with their names and addresses.  If you are a California resident and would like a copy of this notice, please submit a written notice to [email protected]  Please allow 30 days for a response.  

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Order Acceptance Policy  by  MCJC
Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Montrese Chandler reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Payment Methods  by  MCJC
Payment Methods

Montrese Chandler accepts the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases.  Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).  Incorrect information will cause a delay in processing your order.  Your credit card will be billed upon shipment of your order.

We do not accept cash, money orders, cashier’s checks, personal checks, and company checks.

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Shipping Methods and Costs  by  MCJC
Shipping Methods and Costs

We currently offer the following shipping methods:

U.S. Shipping Cost

Standard Ground
From $8
2nd Day Air
From $15
Next Day Air
From $23

UPS International
UPS Standard
Guaranteed 2-6 Days to Canada
From $13
UPS Worldwide Saver
Guaranteed 1-3 Days by End of Day
From $53
UPS Worldwide Express
Guaranteed 1-3 Days
From $55

Priority Mail
1-3 Days
From $4.95
Express Mail
From $12.25

USPS International Prices
Priority Mail International
6-10 Business Days
From $11.95
Express Mail International
3-5 Business Days
From $26.95
Global Express Guaranteed
1-3 Business Days
From $35.50

Processing Times

Orders with two-day and overnight shipping methods are given priority and will ship the same day if received by Noon EST (pending product availability and credit card approval).   Orders received after Noon EST will ship the next business day. 

Standard ground orders received by Noon EST will ship within 48 hours, provided the product ordered is in stock and pending credit card approval.   Orders received after Noon EST will ship on the next business day.   Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. However, orders may be received on Saturday if using USPS Express Mail.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Montrese Chandler or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

All deliveries must be signed.

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Out-of-Stock Products  by  MCJC
Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by Noon EST the same day or withing 48 hours depending on the shipping method  or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Multiple Product Orders  by  MCJC
Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Sales Taxes  by  MCJC
Sales Taxes

Montrese Chandler shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California.  Orders shipped to any other states will not include tax.  You are solely responsible for all sales taxes or other taxes. 
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Return Policy  by  MCJC
Return Policy

We will gladly accept the return of full price merchandise for a full refund within 30 days from the date of purchase. 

Sale merchandise can be returned for full refund within 14 days from the date of purchase.

FINAL SALES items cannot be exchanged or returned at any time.

We will not accept returns for merchandise that has been worn or altered.  All tags must be attached. Upon receipt of goods, Montrese Chandler reserves the right to deny refund if merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise is non-refundable unless we have made a shipping error. 

Shipping Errors or Damaged Products

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you or damaged or defective items will be accepted for return 30 days from the date of purchase.

Procedures for Returning Merchandise

If you want to return merchandise, please send your request a Return Authorization Form at [email protected]  The Return Authorization Form will be sent to the email in your account file.  Please print and include the authorization form with the goods you are returning.   The address for merchandise being returned will be included in the Return Authorization Form. Merchandise must be received within the specified return policy outlined: 30 days for full price merchandise or 14 days for sale merchandise. 

Items that do not include the Return Authorization Form will not be accepted.  
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Copyright and Trademark Notice  by  MCJC
Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on montresechandleronline, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Montrese Chandler Collection, LLC  2011 ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Other Conditions  by  MCJC
Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Montrese Chandler signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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